Shipping & Returns policy
Version 1.1 (updated 05-07-2018)
Please see the WhereforeArt Terms of Service for definitions.
1. Purpose of this contract
This policy describes how shipping will take place and under what conditions you can return items & request a refund.
2. Changes to this policy
We reserve the right to amend this policy at any time.
Amendments and clarifications will take effect immediately upon their posting on this page.
We will notify you of any material changes to this policy by posting on this page and may, at our discretion, email you to notify you of any changes.
3. Shipping Responsibility
Sold artwork is shipped directly to you by the Artist. The Artist is responsible for ensuring that the artwork arrives as described and is of merchantable quality.
4. Shipping Timeline Expectations
The Artists have agreed to ship all sold artwork within a week, but delays are possible for reasons including but not limited to the Artist being ill, on holiday or otherwise unavailable, or due to a high volume of orders.
We ask for your patience and will communicate any foreseen delays where practical once you have placed your order.
If your delivery is delayed we will stay in touch with you with the contact details you have provided, and you can email us at any time at email@example.com.
5. Hand Delivery
We recognise that some customers may wish to have artwork hand delivered. Some of our Artists offer this service in certain locations at their sole discretion and there is an option at the checkout for you to express an interest in this.
If both you and the Artist are interested in hand delivery then WhereforeArt will notify the Artist. If the Artist agrees then we will co-ordinate a suitable date. The Artist may waive some or all of the shipping costs but this is entirely at their discretion.
6. Customer Collection
We do not offer any facility for customers to pick up artwork.
7. Cooling-off Period
Customers will be granted a two week ‘cooling off’ period, where you may return the artwork in exchange for a full refund provided the artwork remains as described and is of merchantable quality.
In this case:
- We will provide an address for you to return the artwork to
- WhereforeArt will bear reasonable return shipping costs – please repackage the artwork and ship with a reputable carrier
(Please note that you will not be reimbursed the outbound shipping cost – the cost of shipping the artwork to you)
- You are liable for the artwork while in transit and receiving a refund is conditional upon the artwork arriving undamaged and in merchantable quality.
- Proving the artwork arrives undamaged and in merchantable quality you will be given a full refund
8. Damaged Artwork
In the rare case that an artwork is damaged in transit, WhereforeArt may, at our sole discretion, choose to act as a mediator between you and the Artist.
We ask that you report (including photographic evidence) any damage as soon as possible, and in all cases within two weeks. We also ask that you retain all of the original packaging.
Unless another arrangement can be agreed, WhereforeArt’s usual stance in the event of proven damage in outbound transit is a full refund for you, and reimbursement for outbound and return shipping. The relevant Artists must be party to all such agreements.
9. Dispute resolution
We may at our sole discretion assist in dispute resolution, including acting as a point of contact and communication, but we accept no liability for any disputes arising between you and an Artist.
10. International Shipping
International shipping will be dealt with on a case-by-case basis.
As international shipping is considerably more complex we ask customers from overseas to contact us to agree shipping terms.